CV

Work Experience

Workday, Inc.

Sr. Principal Product Design Architect (Financials and Analytics), Nov 2022 – Present

// Early engagement with financial application teams or for new Analytics products.

Sr. Principal Product Design Architect (Financials and Analytics), May 2021 – Oct 2022

// Co-lead strategic investment in building a core Pattern Library sourced from vast product design archives

Principal Product Design Architect, Jan 2020 – May 2021

• Leading early stage efforts for design discovery in new product areas, architectural changes, and complex problems
• Leading efforts to define new directions for product vision
• Providing early stage response to critical experience questions or issues
• Estimating impact to existing concepts when refactoring or introducing new concepts
• Creating viable definition of design problems, handing off for teams to dive deeper and build
• Offering strategies to break down further design work, considering release timing, bundling of efforts, team structure and expertise
• Collecting and curating interaction patterns, advising on use
• Consulting across Workday for various strategic projects
• Collaborating with org managers to develop team processes
• Mentoring Sr. Designers and Researchers

Projects

• Developed unified language for user types for use across all of Workday
• Co-led efforts to introduce Personas and Scenarios as parts of early stage product development
• Named as Strategic Advisor for CX team project to understand and model customers and users

Principal Software Designer, Oct 2018 – Dec 2019

• Senior leader for design practice: leading most early stage projects, running design critiques, defining and refining our design process
• Aiding product managers and chief technical architects in concept development
• Structuring team’s workload while balancing strengths and motivations
• Mentoring other designers in craft and process

Projects

• Rationalizing data exploration workflow and defining new objects in Workday architecture
• Creating scalable, adaptable process for modeling users of all types across all company offerings
• Revamping the Edit Dashboard experience, adding large new features while making it easier to learn and understand
• Continuing work to refine and release charting library “Aurora”

Sr. Manager, User Experience, Workday Data and Analytics, Aug 2016 – Sep 2018

• Grew team from 3 to 8 across three disciplines: design, research, and writing (documentation)
• Established UX as a product influencers, giving them agency in product teams and a collective ‘seat at the table’
• Responsible for managing UX of all the analytics platform capabilities including two new product lines: Prism Analytics and Analytic Applications
• Guided post-acquisition adoption/adaptation of interaction and visual design language
• Paid back design debt by revising conceptual model, clarifying language and defining repeated UI patterns
• Positioned designers and researchers as indispensable partners in the product vision process (Design helps guide the product definition from object model to UI copy)
• Maintained close integration with delivery teams, while promoting pragmatism for delivery while maintaining standards of quality
• Part of team to define Agile approach including product dev milestones, re-design scrum structure.

Platfora (acquired by Workday, Aug 2016)

Manager, UX Design and Research, Apr 2016 – Aug 2016

• Managing product design and research efforts for a complex technical platform (3 designers and 1 researcher)
• Continuing to fill-in design efforts as needed for data visualization and cross-platform features
• Developing product experience strategy, including guiding principles
• Directing project to develop content strategy to guide and inform new users to the platform
• Developing a practice of “Design Studio” to develop a critique culture, coordinate team efforts

Senior Interaction Designer, Mar 2014 – Apr 2016

• Redesigned entire data visualization system, from creation and analysis interactions to visual aesthetics while envisioning future capabilities
• Designed novel “flow” visualizations combining concepts of flow diagrams with parallel sets and coordinates expanding our existing interaction model
• Directed research to leverage Kano model to improve the process for usability improvements, published poster to ACM SIGCHI 2016
• Created and ran “UX workshop” to evangelize the design team’s work and offer formal setting to gather cross-departmental input / and expose the design process and existing projects
• Developed and maintained a wiki resource to store all data from informal and formal research while involving external facing teams to extend the ‘eyes and ears’ of the UX team
• Served as Scrum-master for analytics team, shipping quality projects on time
• Provided primary vision for data pipeline and data analysis/visualization areas of the product.
• Developed competency of mapping and cartography, event-series analytics, complex data structures and visualization techniques
• Working closely with backend team, connected data structure requirements and interactions to ensure simple UX for complex location data could be achieved
• Applied cartographic principles to create an aesthetically pleasing map layer
• Served as Scrum Master for analytics team, shipping quality projects on time

CMU HCII - Graduate Program

Experience Design Lead, Jan. 2011 – Aug 2011, Commerce for the Visually Impaired – Bank of America

• Led the design strategy on a sponsored project to design a universal mass-market payment solution while focusing on the needs of visually impaired users
• Researched how visually impaired persons currently utilize commerce technologies
• Developed a understanding of the social factors involved in designing for visually impaired users
• Guided the synthesis process and organized findings
• Managed the design process for visual, audio, and motion gesture interface components
• Crafted prototypes and user tested with physical and on-screen forms
• Collaborated with developer to produce a simple, yet highly technical demo

Interaction Designer, Aug. 2010 – Jan. 2011, Digital Fingerpointing – Intel Labs Pittsburgh

• Co-developed prototype concept of browser-based interface for dynamic visualization of system data to assist in root-cause analysis for big-data processing
• Evaluated designs based on user testing to inform design iteration
• Conducted research of users to gain insight into processes of discovery, response, and diagnosis in the maintenance of data processing clusters
• Co-authored paper accepted to CHIMIT Conference 2011

Previous Experience

Sr. Private Label Designer, Oct. 2007 – Jul. 2010, ULINE, Inc. Waukegan, IL

• Managed projects for all private label packaging artwork, up to 900 specific items per year
• Generated and developed concepts for all packaging and product-level graphics
• Evaluated and revised workflow for each project based on priorities and product constraints
• Coordinated communication with all overseas vendors regarding packaging specifications
• Illustrated products for package design, instruction manuals and technical diagrams

Private Label Designer/Coordinator, Nov. 2006 – Oct. 2007

• Illustrated products for package design, instruction manuals and technical diagrams
• Designed product instruction materials including assembly and usage instructions
• Contacted vendors both domestic and overseas daily to coordinate packaging production

Freelance Designer/Production, Sept. – Nov. 2006, Chicago Creative Circle, Chicago, IL

• Designed packaging graphics for local firms, mostly for retail food products
• Organized and redesigned marketing materials for NAI Hiffman, a large Chicago real-estate firm
• Typical employ: two weeks to one month.

Design Intern, Jul. – Sept. 2006, i4 Design (Leo Burnett) Chicago, IL

• Concepted illustrations for application to Rice-A-Roni branded packaging for organic line
• Designed event signage for Dance For life charity event
• Orchestrated and updated “Trendspotting” bulletin board for team collaboration

Patents

Talks

Publications

Education

Carnegie Mellon University, Pittsburgh, PA, Aug. 2010 – Aug. 2011

Master of Science, Human-Computer Interaction, GPA 3.72/4.0

• Led capstone team to develop a mobile payment solution include research, synthesize, designed and prototyping
• Published research paper on interface for Database cluster administrators, root-cause analysis
• Developed physical and screen-based interaction prototypes using a variety of physical media and code libraries
• Practiced core research techniques including interviewing and ethnographic observation
• Improv training for creativity and presentation

Focus Areas

• developing creative process
• generative research methods
• multi-modal interactions
• complex information visualization
• motion design

Coursework:

• HCI Capstone Project
• HCI Methods
• Interaction Design
• Programming Usable Interfaces
• Tangible Interaction
• Prototyping
• Interactive Art & Computational Design
• Mapping & Diagramming
• Sketching
• Time, Motion and Communication

Illinois Wesleyan University, Bloomington, IL, Aug. 2002 – May 2006

Bachelor of Arts, Business Administration, GPA 3.7/4.0 (Magna Cum Laude)

• Marketing and Graphic Design Concentrations, Japanese Studies Minor.
• Study Abroad: Swansea University, Wales, Spring 2005
• Senior level design courses, cross-disciplinary focus on design strategy and brand identity
• Additional coursework: languages, organizational behavior, cross-cultural communication, religion/rituals

Masterclasses

Conferences

Volunteer Experience

Design Mentor, Andreessen Horowitz, Apr 2015 – Mar 2017\

Working 1:1 with a current masters student to critique current projects, help reflect on current practice, and coach career planning and development.